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Technical Customer Support Representative

Job Description

This position is responsible for the following:

  • Answering approx. 15-20 calls a day from customers. The calls will be from employees of insurance companies and auto body shop that use this company software.
  • Your role will be to troubleshoot any questions/issues they are having with the system.
  • The goal is to handle all calls with the 1st call resolution mindset and provide exceptional customer service.

Qualifications:

  • 1-2 years of customer service experience in a call center environment
  • 1-2 years of help desk or technical support experience preferred
  • Must be computer savvy and have ability to do troubleshooting and problem solving.

Other Info:

  • Shift: Will either be 8AM-4PM, 9AM-5PM, 10AM-6PM, or 11AM-7PM (After training you will be assigned to a specific shift, need to be okay with any of the above).
  • Pay: $17/hr to start
  • Three weeks paid training

Position is set to start as a class of 7-9 people towards the end of January. If you consider yourself a tech-savvy person and want to join this months class apply today to learn more.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 

Job Snapshot

Location US-MI-Ann Arbor
Employment Type Full-Time
Pay Type Hour
Pay Rate $17.00 /Hour
Store Type Other, IT & Technical
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Company Overview

Aerotek

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With more than 230 non-franchised offices, Aerotek’s 6,000 internal employees serve more than 300,000 contract employees and 17,000 clients every year. To learn more, visit Aerotek.com. Learn More

Contact Information

US-MI-Ann Arbor
Brooke Eicher
7345857923
Snapshot
Aerotek
Company:
US-MI-Ann Arbor
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$17.00 /Hour
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

This position is responsible for the following:

  • Answering approx. 15-20 calls a day from customers. The calls will be from employees of insurance companies and auto body shop that use this company software.
  • Your role will be to troubleshoot any questions/issues they are having with the system.
  • The goal is to handle all calls with the 1st call resolution mindset and provide exceptional customer service.

Qualifications:

  • 1-2 years of customer service experience in a call center environment
  • 1-2 years of help desk or technical support experience preferred
  • Must be computer savvy and have ability to do troubleshooting and problem solving.

Other Info:

  • Shift: Will either be 8AM-4PM, 9AM-5PM, 10AM-6PM, or 11AM-7PM (After training you will be assigned to a specific shift, need to be okay with any of the above).
  • Pay: $17/hr to start
  • Three weeks paid training

Position is set to start as a class of 7-9 people towards the end of January. If you consider yourself a tech-savvy person and want to join this months class apply today to learn more.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 
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Technical Customer Support Representative Apply now