Does the idea of a fast-paced, continually evolving, customer-focused environment who deliver an amazing entertainment excite you? Do you want to directly impact the customer experiences of the games and franchises you have been playing for years? Would you like to help us create a premium experience for customer support?
Our client in Redmond is looking for a Technical Support Agent to help drive issues reported by customers to resolution. As a Technical Support Agent, you will work directly with Customers, Halo Support Agents, and internal team members, to troubleshoot issues and drive them to a solution.
As a part of the support team, you will work with internal and external support agents to facilitate troubleshooting issues with users, as well as identifying information that is pertinent to the issues. You will be working on a wide variety of PC and Console issues relative to our client's Franchise titles, helping drive them to either a solution for the user or a clear issue to be reported to the team. Daily communication with external Support Agents, Internal Support Agents, and the Support Liaison for the project team will be fundamental in executing on all troubleshooting and responses to users.
As a voice of the Support team, you will need to effectively communicate questions and suggestions directly to customers, helping them feel that our client is focused on issues they report.
* 2-3 years work experience as a Test Associate or equivalent
* Strong understanding of software development and game troubleshooting
* Good exposure to professional, high-tech environment
* Experience installing an OS on a PC or console
* Bachelor's degree, technical training certification, Associate or Bachelors in Computer Science and/or equivalent work experience/training preferred
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.