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Technical E-Business Provisioning Analyst

Job Description

Stefanini is looking for a Technical E-Business Provisioning Analyst in Salt Lake City, UTDuties:
  • The candidate's will require willingness to work in Shifts (24/7 environment)
  • The shifts are between 8am and 6pm (so candidates may work 8-5 or 9-6
  • We design and build highly-scalable solutions allowing access to Goldman Sachs' content, data, analytics, risk and execution services. These solutions transform client experiences while generating new revenue streams and business models.
  • As part of the Client Services team in Enterprise Technology Operations, you'll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team. You will become a subject matter expert surrounding one or more of Marquee's product(s), and act as a support escalation point for the most complex issues. You will share your technical and product expertise with customers and support agents through support knowledge articles, trainings, and ongoing support.
  • Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience. Your day-to-day will run the gamut of performing operational tasks to deliver a solution to a client, advising clients on how to best integrate Marquee APIs into their systems, and assisting sales with a deeper understanding of the product offering. You'll specialize in Marquee data products, including PlotTool Pro and Data APIs. This is a cross-functional individual contributor role based in London.
  • Responsibilities:
  • Make sure client services support agents are ready with the information and processes required to resolve client issues in 24 hours and inform sales and product stakeholders of escalations
  • Analyze long standing client services tickets to identify process improvements and training opportunities (including reviewing and improving client services communication)
  • Develop and deliver product training to sales, clients, and partners
  • Communicate and manage reporting to stakeholders including product and sales for client insights and escalations
  • Coordinate client communication on feature demises and product migrations (in partnership with product and sales)
  • Improve internal and external documentation surrounding our data products and support process
  • Coordinate regional handover of support tickets
  • Job Requirements

    Basic Qualifications:
  • Experience working in product operations, professional services, sales engineering, or customer-facing support operations.
  • Experience with REST APIs and programming experience in any of the following: Python, Java, C#, Node, Matlab, R
  • Good understanding of web technologies and browsers, i.e. can jump on a call with clients and direct them to open DevTools and check for network or console errors
  • Experience training support teams
  • Effective communication skills (written and verbal)
  • Ability to grasp financial concepts and navigate software efficiently
  • Preferred Qualifications
  • Background in financial markets
  • Education:
  • High school diploma.
  • Job Snapshot

    Location US-UT-Salt Lake City
    Employment Type Contractor
    Pay Type Year
    Pay Rate $45,000.00 - $55,000.00 /Year
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-UT-Salt Lake City
    Preeti Prabhakar
    (248) 263-8658
    Snapshot
    Stefanini
    Company:
    US-UT-Salt Lake City
    Location:
    Contractor
    Employment Type:
    Year
    Pay Type:
    $45,000.00 - $55,000.00 /Year
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Stefanini is looking for a Technical E-Business Provisioning Analyst in Salt Lake City, UTDuties:
  • The candidate's will require willingness to work in Shifts (24/7 environment)
  • The shifts are between 8am and 6pm (so candidates may work 8-5 or 9-6
  • We design and build highly-scalable solutions allowing access to Goldman Sachs' content, data, analytics, risk and execution services. These solutions transform client experiences while generating new revenue streams and business models.
  • As part of the Client Services team in Enterprise Technology Operations, you'll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team. You will become a subject matter expert surrounding one or more of Marquee's product(s), and act as a support escalation point for the most complex issues. You will share your technical and product expertise with customers and support agents through support knowledge articles, trainings, and ongoing support.
  • Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience. Your day-to-day will run the gamut of performing operational tasks to deliver a solution to a client, advising clients on how to best integrate Marquee APIs into their systems, and assisting sales with a deeper understanding of the product offering. You'll specialize in Marquee data products, including PlotTool Pro and Data APIs. This is a cross-functional individual contributor role based in London.
  • Responsibilities:
  • Make sure client services support agents are ready with the information and processes required to resolve client issues in 24 hours and inform sales and product stakeholders of escalations
  • Analyze long standing client services tickets to identify process improvements and training opportunities (including reviewing and improving client services communication)
  • Develop and deliver product training to sales, clients, and partners
  • Communicate and manage reporting to stakeholders including product and sales for client insights and escalations
  • Coordinate client communication on feature demises and product migrations (in partnership with product and sales)
  • Improve internal and external documentation surrounding our data products and support process
  • Coordinate regional handover of support tickets
  • Job Requirements

    Basic Qualifications:
  • Experience working in product operations, professional services, sales engineering, or customer-facing support operations.
  • Experience with REST APIs and programming experience in any of the following: Python, Java, C#, Node, Matlab, R
  • Good understanding of web technologies and browsers, i.e. can jump on a call with clients and direct them to open DevTools and check for network or console errors
  • Experience training support teams
  • Effective communication skills (written and verbal)
  • Ability to grasp financial concepts and navigate software efficiently
  • Preferred Qualifications
  • Background in financial markets
  • Education:
  • High school diploma.
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    Technical E-Business Provisioning Analyst Apply now