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Technical Support Agent

CRG

Job Description

Technical Support Agent!
Pay: $16/hour
6 month Contract to Hire
Location: North Charlotte
Responsibilities:

  • Passionately provide phone, ticketing, email and remote technical support to the company's customers and business partners
  • Use appropriate communication skills and questioning techniques to assess customer needs in a timely manner.
  • Be committed to 'being there' for customers and share dedication in striving to deliver world class technical & customer support and first call resolution!
  • Provide follow-up customer contact to ensure satisfactory resolution of incidents
  • Co-operate with other members of the technical support team, sales team and other departments
  • Work closely with team members and Sales Engineers to identify bugs and report issues using internal systems and policies.
  • Consult on-line web tool, computerized database, manuals, circulars or internal resources for information on resolution procedures.
  • Ability to recognize when escalation is necessary. Escalate cases properly through established procedures.
  • Remain current on new developments and changes through ongoing circular, e-mail, and manual review. Attend training updates as required.


Required Skills:

  • 1+ years' experience in Help Desk or Customer Support environment.
  • Highly customer-focused. Strong verbal and written communication skills.
  • Self-motivated and able to work in a fast-paced team environment.
  • Strong troubleshooting skills.
  • Customer focused with the ability to take a proactive approach to support, identifying and anticipating issues that customers may experience.
  • Willingness to learn new procedures and technologies to develop own knowledge or skills.
  • Extensive knowledge of Window's client OS's (XP, Vista, Windows 7, 8 and 10) and Windows server OS's (Server 2003, Server 2008 all versions and Server 2012 all versions).
  • Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.).
  • Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services


Preferred Skills:

  • Some knowledge on editing registry and a basic understanding of Linux.
  • Microsoft MCP Certifications MCSE/MCSA and Network + , CompTIA A+ is preferred.
  • Some knowledge with Active Directory, Networking knowledge (DNS, IIS, firewall, ports, and routing).


Category Code: JN008

Job Requirements

1+ years' experience in Help Desk or Customer Support environment. Highly customer-focused. Strong verbal and written communication skills. Self-motivated and able to work in a fast-paced team environment. Strong troubleshooting skills. Customer focused with the ability to take a proactive approach to support, identifying and anticipating issues that customers may experience. Willingness to learn new procedures and technologies to develop own knowledge or skills. Extensive knowledge of Window's client OS's (XP, Vista, Windows 7, 8 and 10) and Windows server OS's (Server 2003, Server 2008 all versions and Server 2012 all versions). Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.). Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services
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Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Hour
Pay Rate $16.00 /Hour
Store Type IT & Technical

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Terms & Conditions
Snapshot
CRG
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$16.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Technical Support Agent!
Pay: $16/hour
6 month Contract to Hire
Location: North Charlotte
Responsibilities:

  • Passionately provide phone, ticketing, email and remote technical support to the company's customers and business partners
  • Use appropriate communication skills and questioning techniques to assess customer needs in a timely manner.
  • Be committed to 'being there' for customers and share dedication in striving to deliver world class technical & customer support and first call resolution!
  • Provide follow-up customer contact to ensure satisfactory resolution of incidents
  • Co-operate with other members of the technical support team, sales team and other departments
  • Work closely with team members and Sales Engineers to identify bugs and report issues using internal systems and policies.
  • Consult on-line web tool, computerized database, manuals, circulars or internal resources for information on resolution procedures.
  • Ability to recognize when escalation is necessary. Escalate cases properly through established procedures.
  • Remain current on new developments and changes through ongoing circular, e-mail, and manual review. Attend training updates as required.


Required Skills:

  • 1+ years' experience in Help Desk or Customer Support environment.
  • Highly customer-focused. Strong verbal and written communication skills.
  • Self-motivated and able to work in a fast-paced team environment.
  • Strong troubleshooting skills.
  • Customer focused with the ability to take a proactive approach to support, identifying and anticipating issues that customers may experience.
  • Willingness to learn new procedures and technologies to develop own knowledge or skills.
  • Extensive knowledge of Window's client OS's (XP, Vista, Windows 7, 8 and 10) and Windows server OS's (Server 2003, Server 2008 all versions and Server 2012 all versions).
  • Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.).
  • Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services


Preferred Skills:

  • Some knowledge on editing registry and a basic understanding of Linux.
  • Microsoft MCP Certifications MCSE/MCSA and Network + , CompTIA A+ is preferred.
  • Some knowledge with Active Directory, Networking knowledge (DNS, IIS, firewall, ports, and routing).


Category Code: JN008

Job Requirements

1+ years' experience in Help Desk or Customer Support environment. Highly customer-focused. Strong verbal and written communication skills. Self-motivated and able to work in a fast-paced team environment. Strong troubleshooting skills. Customer focused with the ability to take a proactive approach to support, identifying and anticipating issues that customers may experience. Willingness to learn new procedures and technologies to develop own knowledge or skills. Extensive knowledge of Window's client OS's (XP, Vista, Windows 7, 8 and 10) and Windows server OS's (Server 2003, Server 2008 all versions and Server 2012 all versions). Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.). Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services
Technical Support Agent Apply now