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Technical Support Agent

CRG

Job Description

Technical Support Agent

REMOTE Position / ONSITE Interview

Location: North Charlotte


Pay: $17/hour

Hours: 8-5 Monday - Friday
*Will work remote until further notice*
 

Openings: 2
 

6+ month Contract to Hire


This role is an entry level IT tech support role supporting clients across the globe. It is supporting a cloud based software. This company has great growth potential and training program. Ideal candidates will be have a base level of IT troubleshooting and a desire to continue their education. 

Responsibilities:

  • Passionately provide phone, ticketing, email and remote technical support to the company’s customers and business partners
  • Use appropriate communication skills and questioning techniques to assess customer needs in a timely manner.
  • Be committed to “being there” for customers and share dedication in striving to deliver world class technical & customer support and first call resolution!
  • Provide follow-up customer contact to ensure satisfactory resolution of incidents
  • Co-operate with other members of the technical support team, sales team and other departments
  • Work closely with team members and Sales Engineers to identify bugs and report issues using internal systems and policies.
  • Consult on-line web tool, computerized database, manuals, circulars or internal resources for information on resolution procedures.
  • Ability to recognize when escalation is necessary. Escalate cases properly through established procedures.
  • Remain current on new developments and changes through ongoing circular, e-mail, and manual review. Attend training updates as required.

Required Skills:

  • 1+ years’ experience in Help Desk or Customer Support environment.
  • Highly customer-focused. Strong verbal and written communication skills.
  • Self-motivated and able to work in a fast-paced team environment.
  • Strong troubleshooting skills.
  • Customer focused with the ability to take a proactive approach to support, identifying and anticipating issues that customers may experience.
  • Willingness to learn new procedures and technologies to develop own knowledge or skills.
  • Extensive knowledge of Window’s client OS’s (XP, Vista, Windows 7, 8 and 10) and Windows server OS’s (Server 2003, Server 2008 all versions and Server 2012 all versions).
  • Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.).
  • Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services.
  • Fluent in English language

Preferred Skills:

  • Some knowledge on editing registry and a basic understanding of Linux.
  • Microsoft MCP Certifications MCSE/MCSA and Network + , CompTIA A+ is preferred.
  • Some knowledge with Active Directory, Networking knowledge (DNS, IIS, firewall, ports, and routing)
  • Category Code: JN008, JN022
  • #zr

Job Requirements

 
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Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Hour
Pay Rate $17.00 /Hour
Store Type IT & Technical

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Terms & Conditions
Snapshot
CRG
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$17.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Technical Support Agent

REMOTE Position / ONSITE Interview

Location: North Charlotte


Pay: $17/hour

Hours: 8-5 Monday - Friday
*Will work remote until further notice*
 

Openings: 2
 

6+ month Contract to Hire


This role is an entry level IT tech support role supporting clients across the globe. It is supporting a cloud based software. This company has great growth potential and training program. Ideal candidates will be have a base level of IT troubleshooting and a desire to continue their education. 

Responsibilities:

  • Passionately provide phone, ticketing, email and remote technical support to the company’s customers and business partners
  • Use appropriate communication skills and questioning techniques to assess customer needs in a timely manner.
  • Be committed to “being there” for customers and share dedication in striving to deliver world class technical & customer support and first call resolution!
  • Provide follow-up customer contact to ensure satisfactory resolution of incidents
  • Co-operate with other members of the technical support team, sales team and other departments
  • Work closely with team members and Sales Engineers to identify bugs and report issues using internal systems and policies.
  • Consult on-line web tool, computerized database, manuals, circulars or internal resources for information on resolution procedures.
  • Ability to recognize when escalation is necessary. Escalate cases properly through established procedures.
  • Remain current on new developments and changes through ongoing circular, e-mail, and manual review. Attend training updates as required.

Required Skills:

  • 1+ years’ experience in Help Desk or Customer Support environment.
  • Highly customer-focused. Strong verbal and written communication skills.
  • Self-motivated and able to work in a fast-paced team environment.
  • Strong troubleshooting skills.
  • Customer focused with the ability to take a proactive approach to support, identifying and anticipating issues that customers may experience.
  • Willingness to learn new procedures and technologies to develop own knowledge or skills.
  • Extensive knowledge of Window’s client OS’s (XP, Vista, Windows 7, 8 and 10) and Windows server OS’s (Server 2003, Server 2008 all versions and Server 2012 all versions).
  • Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.).
  • Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services.
  • Fluent in English language

Preferred Skills:

  • Some knowledge on editing registry and a basic understanding of Linux.
  • Microsoft MCP Certifications MCSE/MCSA and Network + , CompTIA A+ is preferred.
  • Some knowledge with Active Directory, Networking knowledge (DNS, IIS, firewall, ports, and routing)
  • Category Code: JN008, JN022
  • #zr

Job Requirements

 
Technical Support Agent Apply now