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Technical Support Center- Microsoft Intune Technical Support

Job Description

Analysts is seeking sharp Technical Support candidates for a 7 month plus contract role with our direct client in Louisville, KY. Chosen candidate will support our client's Technical Support Center- Microsoft Intune Technical Support - this is a first shift role!

Attendance is extremely important, and this individual will work 1st shift. The successful candidate will be required to work 1st shift which is Monday - Friday; 8am - 4:30pm.

Six to eight weeks of training is required. The successful candidate will train Monday - Friday; 7:30am - 4:00pm.

Requirements:

  • Has 1 - 3 years IT (Information Technology) and phone support experience.
  • Demonstrates soft phone skills, interpersonal skills, and customer service skills.
  • Will use soft phone skills, and technical aptitude to provide Microsoft Intune telephone technical support to internal LGE-KU clients.
  • Has 1 - 3 years of troubleshooting experience with Androids, iOS, tablets, and Chromebooks.
  • Will utilize various knowledge repositories (Knowledge Articles, job aids, etc.) within the client's infrastructure environment to assist with creating troubleshooting, diagnosing, routing, and resolving Microsoft Intune incidents.
  • General understanding of Microsoft Intune MDM (Mobile Device Management).
  • General understanding of Microsoft 365, Azure and Cisco Jabber.
  • Provide and perform Microsoft Intune troubleshooting and problem resolution.
  • Using an incident tracking application, create, troubleshoot, diagnose, resolve, or route client incidents according to service level agreement. Will also receive assistance from tenured personnel to resolve client incidents.


Job Requirements

 

Job Snapshot

Location US-KY-Louisville
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Analysts

Analysts is a premier provider of outcome-based Information Technology (IT) Consulting and Solutions to businesses and government agencies worldwide. IT Solutions from Analysts span across technology development, implementation and integration – and IT is all we do. Our core competency in Application Solutions, Enterprise Information Management, Cloud Services, Infor/Lawson ERP, Secure Information Sharing, and QA/Testing is backed by domain expertise and service delivery options tailored to our clients’ needs. Founded in 1966, Analysts is part of the ACS Group. Learn More

Contact Information

US-KY-Louisville
Analysts
859-219-4212
Snapshot
Analysts
Company:
US-KY-Louisville
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Analysts is seeking sharp Technical Support candidates for a 7 month plus contract role with our direct client in Louisville, KY. Chosen candidate will support our client's Technical Support Center- Microsoft Intune Technical Support - this is a first shift role!

Attendance is extremely important, and this individual will work 1st shift. The successful candidate will be required to work 1st shift which is Monday - Friday; 8am - 4:30pm.

Six to eight weeks of training is required. The successful candidate will train Monday - Friday; 7:30am - 4:00pm.

Requirements:

  • Has 1 - 3 years IT (Information Technology) and phone support experience.
  • Demonstrates soft phone skills, interpersonal skills, and customer service skills.
  • Will use soft phone skills, and technical aptitude to provide Microsoft Intune telephone technical support to internal LGE-KU clients.
  • Has 1 - 3 years of troubleshooting experience with Androids, iOS, tablets, and Chromebooks.
  • Will utilize various knowledge repositories (Knowledge Articles, job aids, etc.) within the client's infrastructure environment to assist with creating troubleshooting, diagnosing, routing, and resolving Microsoft Intune incidents.
  • General understanding of Microsoft Intune MDM (Mobile Device Management).
  • General understanding of Microsoft 365, Azure and Cisco Jabber.
  • Provide and perform Microsoft Intune troubleshooting and problem resolution.
  • Using an incident tracking application, create, troubleshoot, diagnose, resolve, or route client incidents according to service level agreement. Will also receive assistance from tenured personnel to resolve client incidents.


Job Requirements

 
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Technical Support Center- Microsoft Intune Technical Support Apply now