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Technical Support Engineer

Zolon Tech Solutions Inc.

Job Description

Title : Technical Support Engineer

Duration : 5 - 6 Months

Location : Altamonte Springs, FL


Job Description:

  • Technical Support Engineer will provide IT-related support on all systems sold by the client, Shall be first call support for customer issues as well as supporting client’s staff.
  • Advanced programming and IT upgrades to systems are also part of the position.
  • First-line support of Customer systems with a focus on Servers, Software, and Integrations.
  • 60%Support for Client’s field staff will also act as a liaison between factory support and client staff if required
  • Work with Operations staff on programming advanced features and integrations with other systems
  • Upgrades of hardware and software for large size systems and key customers
  • On-Call Support On a rotating basis is on call to support customers and client staff outside of normal business hours.
  • Build servers and install software for new installations
  • The person should be experienced and well qualified to make the required decisions to get customer issues resolved in an expedited manner.
  • Items with major cost/time impacts will be brought to management’s attention
  • Education College degree in MIS or Computer Science or other associated technical major or significant applicable work experience.
  • Microsoft Certifications are a plus (must provide proof and year obtained)
  • Skill Sets Excellent verbal and written communications skills
  • Ability to stay on schedule and follow up on tasks.
  • Strong technical/organizational skills
  • Ability to prepare written documents describing technical features and capabilities of the equipment, software, applications, etc.
  • Ability to multi-task effectively
  • Ability to analyze information and make recommendations
  • Technical Skills Troubleshooting
  • Competencies Server 2008/2012+

Job Requirements

Desired Qualifications:

  • Education Microsoft Technology Certifications, Cisco Certifications
  • Experiences College
  • Technical Skills Troubleshooting
  • Competencies SQL 2008/2012+, Cisco CCNA.
  • Provide systems engineering technical support, system security engineering technical support and recommendations of technical tasking assignments for the systems engineering functions
  • Utilize systems engineering to support test activities
  • Resolve technical product issues with product development engineering
  • Provide technical support for common problems
  • Provide test and evaluation technical support, systems analyst/subject matter technical support and systems software test and evaluation support
  • Provide technical support of specialty gas equipment
  • Provide specialized engineering and support
  • Leading the engineering team responsible for the engineering support functions
  • Provide technical support on a variety of issues
  • Demonstrate understanding of technical support in business
  • Serve as a general technical support specialist
  • Providing drafting and technical support to the design engineer to whom
  • Perform engineering analysis to support plant changes
  • Communicate all technical issues to customer
  • Propagate vendor expertise across the technical support teams
  • Provide technical expertise on troubleshooting electrical equipment
  • Provide technical support to suppliers, customers, field service and customer service
  • Ensure project's performance technical issues
  • Developing both technical and procedural solutions to support ongoing production
  • Provide first level support and technical issue resolution for customers.
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Job Snapshot

Location US-FL-Altamonte Springs
Employment Type Contractor
Pay Type Year
Pay Rate $65,375.00 - $105,000.00 /Year
Store Type Engineering & Aerospace
Other Compensation: 0

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Terms & Conditions
Snapshot
Zolon Tech Solutions Inc.
Company:
US-FL-Altamonte Springs
Location:
Contractor
Employment Type:
Year
Pay Type:
$65,375.00 - $105,000.00 /Year
Pay Rate:
Engineering & Aerospace
Store Type:

Job Description

Title : Technical Support Engineer

Duration : 5 - 6 Months

Location : Altamonte Springs, FL


Job Description:

  • Technical Support Engineer will provide IT-related support on all systems sold by the client, Shall be first call support for customer issues as well as supporting client’s staff.
  • Advanced programming and IT upgrades to systems are also part of the position.
  • First-line support of Customer systems with a focus on Servers, Software, and Integrations.
  • 60%Support for Client’s field staff will also act as a liaison between factory support and client staff if required
  • Work with Operations staff on programming advanced features and integrations with other systems
  • Upgrades of hardware and software for large size systems and key customers
  • On-Call Support On a rotating basis is on call to support customers and client staff outside of normal business hours.
  • Build servers and install software for new installations
  • The person should be experienced and well qualified to make the required decisions to get customer issues resolved in an expedited manner.
  • Items with major cost/time impacts will be brought to management’s attention
  • Education College degree in MIS or Computer Science or other associated technical major or significant applicable work experience.
  • Microsoft Certifications are a plus (must provide proof and year obtained)
  • Skill Sets Excellent verbal and written communications skills
  • Ability to stay on schedule and follow up on tasks.
  • Strong technical/organizational skills
  • Ability to prepare written documents describing technical features and capabilities of the equipment, software, applications, etc.
  • Ability to multi-task effectively
  • Ability to analyze information and make recommendations
  • Technical Skills Troubleshooting
  • Competencies Server 2008/2012+

Job Requirements

Desired Qualifications:

  • Education Microsoft Technology Certifications, Cisco Certifications
  • Experiences College
  • Technical Skills Troubleshooting
  • Competencies SQL 2008/2012+, Cisco CCNA.
  • Provide systems engineering technical support, system security engineering technical support and recommendations of technical tasking assignments for the systems engineering functions
  • Utilize systems engineering to support test activities
  • Resolve technical product issues with product development engineering
  • Provide technical support for common problems
  • Provide test and evaluation technical support, systems analyst/subject matter technical support and systems software test and evaluation support
  • Provide technical support of specialty gas equipment
  • Provide specialized engineering and support
  • Leading the engineering team responsible for the engineering support functions
  • Provide technical support on a variety of issues
  • Demonstrate understanding of technical support in business
  • Serve as a general technical support specialist
  • Providing drafting and technical support to the design engineer to whom
  • Perform engineering analysis to support plant changes
  • Communicate all technical issues to customer
  • Propagate vendor expertise across the technical support teams
  • Provide technical expertise on troubleshooting electrical equipment
  • Provide technical support to suppliers, customers, field service and customer service
  • Ensure project's performance technical issues
  • Developing both technical and procedural solutions to support ongoing production
  • Provide first level support and technical issue resolution for customers.
Technical Support Engineer Apply now