For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Karthik | 630 847 1776 and Jasveer | (630)8471205
Job Title: Technical Support Engineer
Location: Blacksburg, VA
Duration: 12 months
Monday - Friday 8:00 AM - 5:00 PM
IMS / HMI first line support of IMS production equipment.
Monitoring of ticketing system queue.
Trouble-shoot / fix reported production issues either from direct calls, follow ups from the daily production meeting or the ticketing system utilized by IT
Interaction with production personnel at all levels to understand production issues and the follow up with that personnel when issues are resolved.
Ensure IMS equipment meets security protocols.
Deployment and maintenance of production IMS equipment software solutions.
Manage small projects related to infrastructure capacity requirements in the production environment.
Participate in on-call rotation with the local IT team
Understanding of .NET, ASP and VB
Understanding of SQL Server software and in developing complex queries, views, triggers, stored procedures and reporting services reports (SSRS).
Experience in a production environment/troubleshooting
Experience with enhanced Windows scripting including PowerShell.
Understanding of network equipment, machine imaging, patching, etc.
Interact with customer to gather and define system requirements.
Review and respond to documented issues related to a system change.
Ability to work independently to develop, test, troubleshoot, and document system requirements.
Ability to accurately and effectively communicate the status of tasks.
Ability to provide accurate estimates of the time and effort required to complete tasks.
Ability to work independently with minimal oversight and management.
Ability to work with end users to develop requirements.
Soft Skills (Communication/Team/Leadership).
Self-starter and takes ownership for deliverables and deadlines.
- 2 yr. degree (or higher) is strongly preferred
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.