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Technical Support Specialist

Job Description

Interactive Business Systems has partnered with a Cincinnati company to locate a Technical Support Analyst for a long-term contract role. 



Duties & Responsibilities:


  • Managing cases, requests and enhancements using online tools and processes
  • Actively take ownership of tickets assigned to queue
  • Update progress and notes in service now ticket and Answer 2nd level support tickets escalated to the incident ticket queue.
  • Validation of Business / End User Impact and Urgency from Customer
  • Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
  • Data corrections
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Create productive relationships with and between key stakeholders
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Job Requirements

Required Skills and Experience:


  • Bachelor’s degree in IT preferred
  • 3+ years of experience in desktop support
  • 3+ years of customer service experience; demonstrated excellent customer service skills.
  • Excellent communication skills
  • Good business and technical skills
  • Organizational skills
  • Attention to detail, high degree of accuracy in daily work, ability to work independently
  • and meet deadlines required
  • Ability to set standards

Interested candidates should send a resume and brief cover note to the attention of Samantha Clements (sclements@ibs.com) at Interactive Business Systems.



IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.



About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 

Job Snapshot

Location US-MI-Detroit
Employment Type Full-Time
Pay Type Hour
Pay Rate $17.00 - $22.00 /Hour
Store Type IT & Technical
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Company Overview

Interactive Business Systems (IBS)

Our business model is based on developing strong relationships with both our clients and our consultants. We take the time to learn our clients' business and understand their challenges and goals. Likewise, we get to know each of our consultants, their skills and experience, and the path they seek to grow their careers. Armed with knowledge and vision, IBS works with IT managers to identify just the right IT staffing or solutions-based consulting services that get the job done right the first time. By investing ourselves in the success of our clients and our consultants, we create outcomes that benefit both and build the foundation for long-term partnerships. Learn More

Contact Information

US-MI-Detroit
Samantha Clements
513-984-2205 x. 104
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Snapshot
Interactive Business Systems (IBS)
Company:
US-MI-Detroit
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$17.00 - $22.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Interactive Business Systems has partnered with a Cincinnati company to locate a Technical Support Analyst for a long-term contract role. 



Duties & Responsibilities:


  • Managing cases, requests and enhancements using online tools and processes
  • Actively take ownership of tickets assigned to queue
  • Update progress and notes in service now ticket and Answer 2nd level support tickets escalated to the incident ticket queue.
  • Validation of Business / End User Impact and Urgency from Customer
  • Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
  • Data corrections
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Create productive relationships with and between key stakeholders
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Job Requirements

Required Skills and Experience:


  • Bachelor’s degree in IT preferred
  • 3+ years of experience in desktop support
  • 3+ years of customer service experience; demonstrated excellent customer service skills.
  • Excellent communication skills
  • Good business and technical skills
  • Organizational skills
  • Attention to detail, high degree of accuracy in daily work, ability to work independently
  • and meet deadlines required
  • Ability to set standards

Interested candidates should send a resume and brief cover note to the attention of Samantha Clements (sclements@ibs.com) at Interactive Business Systems.



IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.



About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 

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