Serves as the first point of contact for end-user support issues for internal customers. Familiar with Help Desk ticketing systems in order to complete appropriate documentation for tracking end-user issues. Handles routine day-to-day problems regarding PC's and hardware. Assignments are task-oriented with detailed instructions given. Follows standard practices to resolve routine problems. BS Degree or equivalent. Competencies: 1)Knowledge of company procedures regarding recording and identifying customer issues 2)Ability to respond to routine problems and communicate standard resolutions to internal customers. Responds to customer requests promptly and professionally. Keeps customers up to date about progress. Follows up to monitor customer satisfaction. Recognizes when customer concerns or problems need to be escalated to an individual with greater authority or expertise. Keeps people informed and up-to-date; shares useful or relevant information with the group. Let's people affected by a decision know what is happening. Explains the reasons for a decision. Informs other team members and customers of activities and influencing events. Works collaboratively with others to make decisions and produce results. Applies standard knowledge of technical tools, methods and technologies to generate solutions. Considers the effects of new technology on customers. Understands the importance of flexibility and is willing to change ideas or perceptions based upon new information or contrary evidence. Appreciates other's points of view. Takes apart problems into pieces. Links together pieces with a single link: A leads to B; can separate into two parts: pro and con. Sorts out a list of tasks in order of importance.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.