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Technical Support Specialist

(Confidential)

Job Description

One of our top clients has an immediate need for a Technical Support Specialist. The Technical Support Specialist will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position.  The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.


Job Requirements

Responsibilities:

  • Provide support to clients remotely and on-site in certain cases 
  • Correct faults and provide resolution of complex problem tickets
  • Perform Windows PC and network troubleshooting and upgrades
  • Software and hardware support and troubleshooting
  • Perform network analysis when problems arise with software/hardware configurations
  • Assist in the creation and updating of processes and procedures for client network operations
  • Contribute to the planning and implementation of multiple projects
  • Perform software implementations on multiple window environments

Skills:

  • Excellent verbal and written skills 
  • Experience in tech support role
  • Knowledge of Windows operating systems up to Windows 10 
  • Knowledge of Windows Server is required
  • Experience with Microsoft Exchange is required
  • Understanding of network switches, routers, and firewalls is required
  • Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.
  • Troubleshooting, project management, initiative and professionalism are of utmost importance.
  • Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)
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Job Snapshot

Location US-IL-Elk Grove Village
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-IL-Elk Grove Village
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

One of our top clients has an immediate need for a Technical Support Specialist. The Technical Support Specialist will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position.  The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.


Job Requirements

Responsibilities:

  • Provide support to clients remotely and on-site in certain cases 
  • Correct faults and provide resolution of complex problem tickets
  • Perform Windows PC and network troubleshooting and upgrades
  • Software and hardware support and troubleshooting
  • Perform network analysis when problems arise with software/hardware configurations
  • Assist in the creation and updating of processes and procedures for client network operations
  • Contribute to the planning and implementation of multiple projects
  • Perform software implementations on multiple window environments

Skills:

  • Excellent verbal and written skills 
  • Experience in tech support role
  • Knowledge of Windows operating systems up to Windows 10 
  • Knowledge of Windows Server is required
  • Experience with Microsoft Exchange is required
  • Understanding of network switches, routers, and firewalls is required
  • Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.
  • Troubleshooting, project management, initiative and professionalism are of utmost importance.
  • Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)
Technical Support Specialist Apply now