Job title: Technical Support
Location: Brazil, Indiana
Duration: 12 Months (Possible Extension)
Pay: $ 20.00/hr
- Helps customers who are having basic operation problems and system malfunctions.
- Receives customer problem reports and answers same under the guidance of Second Level.
- Answer questions regarding system procedures, on-line transactions, system status and downtime.
- Relays messages sent to or received from customers in a timely manner.
- Stays informed of all changes to the operating systems or software programs that affect customers.
- Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.