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Telecom Network Engineer (Call Center / UCCX)

Job Description

Ref ID: 02710-0010744236

Classification: Software Engineer

Compensation: $90,000.00 to $140,000.00 per year

Job Description Our client is committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Global ? Responsible for the design, implementation and support of our voice network technologies including: PBX, Call Center / UCCX, voice over IP technology, QOS, Unity / voicemail, long distance and local carrier selection and international standards and procedures. ? Knowledge of: Cisco Business Edition 7k Phone System, Cisco IOS used in the global network. ? Ensure that version control and backups are in place for all voice networking equipment. ? Monitor systems and act on any capacity planning and performance adjustments that are needed. ? Monitor our landscape for any potential network or server vulnerabilities. ? Ensure that we are at a supported level of code for all voice equipment including: Cisco, Avaya and call center. ? Knowledge of call recording system (Calabrio) ? Network Disaster Recovery; documentation of recovery for semiannual testing of network recovery of telecom environment at offsite facility. ? Setup new international locations and integrate into core system ? Backup and recovery of all network and phone equipment ? For daily operations, proactively monitor network performance, phone line reliability and connectivity to all remote sites. Proactively monitor all hardware and ensure that all hardware issues are addressed immediately. ? Develop network and phone administration standards. ? Document and distribute operational standards. ? Document and distribute network designs. Maintain diagrams as network changes are made. ? Responsible for all voice and data wiring and cabling to for entire network, including remote sites, communications closets and data center. ? Maintain relationships with 3rd party vendor sales and support staff to resolve operational issues. ? Management of DID and 800 number including ownership and usage. ? Conference callings services, cell phone plans and support. ? Purchasing, bill payment, tracking and reporting for voice and data network providers. Local (Support and Scope of responsibility) ? Data Network and Voice Systems Operation. ? Monitoring and control of our global data network hub. ? Phone line and system support for all stores. Staffing ? Management of consulting and consulting services. ? Facilitator of ?Follow the sun? coverage for network operations.

Job Requirements

? Minimum of 10 years of experience in Information Services Technologies. Preferred: manufacturing / retail business experience and enhanced understanding of business processes. ? Working knowledge of current technologies for networking, voice and cyber security Education: ? Minimum: 4 Year College degree ? Preferred: Network component level certification in Cisco REQUIRED CORE COMPETENCIES: ? Customer Focus: Well-developed customer focused skills, while operating in a manner that makes it easy to do business. Committed to helping and supporting our End Users connectivity issues. ? Communication: Has the ability to effectively communicate technical information and concepts to team members, outside partners and managers. ? Team Building/Relationship Building: Has the ability to establish credibility, trust and rapport with external and external colleagues; works well as a member of a team; has the ability to lead cross-functional teams. ? Planning/Priority Setting: Has the ability to recognize changing needs and pre-prioritize activities accordingly; is able to develop plans and timetables to complete projects and meet defined objectives and milestones. ? Analytical/Decision Making: Has the ability to identify critical elements and cause/effect relationships in situations; is able to use this information to evaluate, draw inferences, and make decisions. ? Technical problem Solving: Understand deeply the features and functionality of the technologies and pushes the system and products to their limits; ability to work with obstacles in the technical product, usually with no documentation. ? Complex Thinking: Sees the interrelationships between the parts of the technical situation: determines how to use technology to address business requirements *** For immediate consideration, please send an updated resume with salary requirement to [email protected] ***

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-NJ-Paramus
Employment Type Full-Time
Pay Type Year
Pay Rate $90,000.00 - $140,000.00 /Year
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-NJ-Paramus
Recruiter
201-843-7776
201-843-0777
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Snapshot
Robert Half Technology
Company:
US-NJ-Paramus
Location:
Full-Time
Employment Type:
Year
Pay Type:
$90,000.00 - $140,000.00 /Year
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 02710-0010744236

Classification: Software Engineer

Compensation: $90,000.00 to $140,000.00 per year

Job Description Our client is committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Global ? Responsible for the design, implementation and support of our voice network technologies including: PBX, Call Center / UCCX, voice over IP technology, QOS, Unity / voicemail, long distance and local carrier selection and international standards and procedures. ? Knowledge of: Cisco Business Edition 7k Phone System, Cisco IOS used in the global network. ? Ensure that version control and backups are in place for all voice networking equipment. ? Monitor systems and act on any capacity planning and performance adjustments that are needed. ? Monitor our landscape for any potential network or server vulnerabilities. ? Ensure that we are at a supported level of code for all voice equipment including: Cisco, Avaya and call center. ? Knowledge of call recording system (Calabrio) ? Network Disaster Recovery; documentation of recovery for semiannual testing of network recovery of telecom environment at offsite facility. ? Setup new international locations and integrate into core system ? Backup and recovery of all network and phone equipment ? For daily operations, proactively monitor network performance, phone line reliability and connectivity to all remote sites. Proactively monitor all hardware and ensure that all hardware issues are addressed immediately. ? Develop network and phone administration standards. ? Document and distribute operational standards. ? Document and distribute network designs. Maintain diagrams as network changes are made. ? Responsible for all voice and data wiring and cabling to for entire network, including remote sites, communications closets and data center. ? Maintain relationships with 3rd party vendor sales and support staff to resolve operational issues. ? Management of DID and 800 number including ownership and usage. ? Conference callings services, cell phone plans and support. ? Purchasing, bill payment, tracking and reporting for voice and data network providers. Local (Support and Scope of responsibility) ? Data Network and Voice Systems Operation. ? Monitoring and control of our global data network hub. ? Phone line and system support for all stores. Staffing ? Management of consulting and consulting services. ? Facilitator of ?Follow the sun? coverage for network operations.

Job Requirements

? Minimum of 10 years of experience in Information Services Technologies. Preferred: manufacturing / retail business experience and enhanced understanding of business processes. ? Working knowledge of current technologies for networking, voice and cyber security Education: ? Minimum: 4 Year College degree ? Preferred: Network component level certification in Cisco REQUIRED CORE COMPETENCIES: ? Customer Focus: Well-developed customer focused skills, while operating in a manner that makes it easy to do business. Committed to helping and supporting our End Users connectivity issues. ? Communication: Has the ability to effectively communicate technical information and concepts to team members, outside partners and managers. ? Team Building/Relationship Building: Has the ability to establish credibility, trust and rapport with external and external colleagues; works well as a member of a team; has the ability to lead cross-functional teams. ? Planning/Priority Setting: Has the ability to recognize changing needs and pre-prioritize activities accordingly; is able to develop plans and timetables to complete projects and meet defined objectives and milestones. ? Analytical/Decision Making: Has the ability to identify critical elements and cause/effect relationships in situations; is able to use this information to evaluate, draw inferences, and make decisions. ? Technical problem Solving: Understand deeply the features and functionality of the technologies and pushes the system and products to their limits; ability to work with obstacles in the technical product, usually with no documentation. ? Complex Thinking: Sees the interrelationships between the parts of the technical situation: determines how to use technology to address business requirements *** For immediate consideration, please send an updated resume with salary requirement to [email protected] ***

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Telecom Network Engineer (Call Center / UCCX) Apply now