Planet Technology has partnered with a Detroit area company to locate a Telecommunication Specialist with Internal Voice Recognition (IVR) experience for a contract position. Please note that the position can be worked 100% remotely.
The successful candidate will be working with web services and integrating them with IVR applications.
Required Skills and Experience:
• Minimum of 5 years experience working with web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
• Strong understanding of contact center operation, including key workforce management needs; as well as experience with management and development of speech recognition systems and grammars.
Interested candidates should send a resume and brief cover letter to the attention of Samantha Clements at Planet Technology (firstname.lastname@example.org)
Planet Technology offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.
Interactive Business Systems combined forces with Planet121, Planet Interactive, and WinterWyman's Technology and Software divisions to form Planet Technology. Planet Technology, part of The Planet Group, is a global staffing and recruitment firm that specializes in sourcing top talent for roles within the Core Technology, Enterprise Systems, and Creative & Digital sectors. Our holistic vetting and consultative approach ensure the highest level of satisfaction and service. Our team of specialized technology recruiters spans a range of industries but maintains a singular focus: connecting top-shelf core technology talent with unique opportunities across the globe.
$0.00 - $50.00 /Hour
IT & Technical