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Telephony Engineer

Job Description

? 4-6 years? experience administering, engineering and supporting Cisco voice gateways •4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323 •2-4 years? experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC •2-4 years? experience administering, engineering and supporting an IP/PBX platform •Experience administering, engineering and supporting ACME Packet session border controller •Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment •Ability to work independently and with a strong sense of system ownership. •Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite •Experience with SIP Peering •Knowledge of other gateways and VOIP protocols •Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required •Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment. •Ability to communicate technical terms to non-technical users preferred •Demonstrated experience of following an ITIL model preferred •Collaboration skills and attention to detail preferred •Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred •Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred •Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM) •Engineer, configure, and deploy of all Unified Communications infrastructure •Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution •Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise •Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals •Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system •Assess, design and document technical requirements supporting business/RFP needs •Analyze existing voice and data networks and recommend solutions •Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems •Perform other duties as assigned by leadership We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

 

Job Snapshot

Location US-VA-Herndon
Employment Type Full-Time
Pay Type Year
Pay Rate $95,000.00 /Year
Store Type Other
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Company Overview

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Contact Information

US-VA-Herndon
Janessa Nichols
9133399301
(913) 339-9773
Snapshot
AppleOne
Company:
US-VA-Herndon
Location:
Full-Time
Employment Type:
Year
Pay Type:
$95,000.00 /Year
Pay Rate:
Other
Store Type:

Job Description

? 4-6 years? experience administering, engineering and supporting Cisco voice gateways •4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323 •2-4 years? experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC •2-4 years? experience administering, engineering and supporting an IP/PBX platform •Experience administering, engineering and supporting ACME Packet session border controller •Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment •Ability to work independently and with a strong sense of system ownership. •Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite •Experience with SIP Peering •Knowledge of other gateways and VOIP protocols •Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required •Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment. •Ability to communicate technical terms to non-technical users preferred •Demonstrated experience of following an ITIL model preferred •Collaboration skills and attention to detail preferred •Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred •Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred •Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM) •Engineer, configure, and deploy of all Unified Communications infrastructure •Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution •Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise •Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals •Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system •Assess, design and document technical requirements supporting business/RFP needs •Analyze existing voice and data networks and recommend solutions •Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems •Perform other duties as assigned by leadership We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

 
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Telephony Engineer Apply now