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Telephony Systems Analyst

Job Description

Stefanini Group is looking for a Telephony Systems Analyst in Michigan!Position Duties: This opening is for a Telephony Systems Analyst position. This position is responsible for planning, engineering and production support of our Ford Credit predictive dialer collections system. This is a vended application that is used by over 100 Credit Customer Service Representatives across 5 different global markets. The responsibilities of this Analyst position include the following: - Work in collaboration with vendor, business and IT to engineer and implement both IT and Business driven changes and enhancements to the predictive dialer - Day to day system support including troubleshooting application issues and enhancing system alerting and monitoring capabilities - Participate as a 3 member team in supporting this next generation telephony system

Job Requirements

Skills Required:- Strong analytical and problem solving skills - Experience with Linux, Windows Operating Systems - Willingness to continuously learn - Experience in working with telephony systems (nice to have)- Highly motivated professional (self-starter and results oriented). - Strong interpersonal and communication skills - Ability to work as a member of a team with both IT and business customers
Experience Required:- 5 years previous IT and/or Systems Analyst experience
Education Required:- Computer Science degree or equivalent experience

Job Snapshot

Location US-MI-Dearborn
Employment Type Full-Time
Pay Type Year
Pay Rate $90,000.00 - $100,000.00 /Year
Store Type IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-MI-Dearborn
Sheila Paulino
Snapshot
Stefanini
Company:
US-MI-Dearborn
Location:
Full-Time
Employment Type:
Year
Pay Type:
$90,000.00 - $100,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Stefanini Group is looking for a Telephony Systems Analyst in Michigan!Position Duties: This opening is for a Telephony Systems Analyst position. This position is responsible for planning, engineering and production support of our Ford Credit predictive dialer collections system. This is a vended application that is used by over 100 Credit Customer Service Representatives across 5 different global markets. The responsibilities of this Analyst position include the following: - Work in collaboration with vendor, business and IT to engineer and implement both IT and Business driven changes and enhancements to the predictive dialer - Day to day system support including troubleshooting application issues and enhancing system alerting and monitoring capabilities - Participate as a 3 member team in supporting this next generation telephony system

Job Requirements

Skills Required:- Strong analytical and problem solving skills - Experience with Linux, Windows Operating Systems - Willingness to continuously learn - Experience in working with telephony systems (nice to have)- Highly motivated professional (self-starter and results oriented). - Strong interpersonal and communication skills - Ability to work as a member of a team with both IT and business customers
Experience Required:- 5 years previous IT and/or Systems Analyst experience
Education Required:- Computer Science degree or equivalent experience
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Telephony Systems Analyst Apply now