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Tier 1 Helpdesk Agent

Job Description

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, worldwide. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues

* 1-2 years of helpdesk / call center experience
* 1-2 years of experience working with 'help desk ticketing tools' i.e.HP Service Manager knowledge is preferred, but not necessary
* Ability to troubleshoot common Windows 7 related issues
o Only English is required for this role. Must be able to verbally navigate thru a Win 7 desktop/pc
Understanding of both wired and wireless networks
o Local and network printing configuration

Android / iOS troubleshooting
Active Directory
o Understanding domains
Microsoft
Office Suite 2003 - 2013 (Word, Excel, Outlook, PowerPoint, Access, Lync /Skype)
Project 2003 - 2013
Visio 2003 - 2013
Internet Explorer 9+
Basic understanding of the Microsoft Office Suite 2003-2013, O365
* How to create an enterprise outlook profile
* Troubleshooting and Creating rules
* How to create a PST
o Basic Microsoft Excel support
o Basic Microsoft Word support

Cisco VPN Client
Business objects
Adobe
Acrobat
Reader
Blackberry Desktop Manager
7Zip

Corporate Applications

We will support these applications on a limited initial support.
* PeopleSoft ( PeopleSoft HRMS / Payroll, PeopleSoft FIN /SCM)
* AutoCAD
* Primavera (Unifier, P6, OBIEE, etc.)
* SharePoint
* Citrix receiver
* Citrix Worx

Non-Technical Skills

Strong soft skills is a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization

This position is a contract position with the opportunity to get hired direct with TEKsystems Global Services.

We are a multi customer support center that provides various levels of support. Everything from more customer service orientated to highly technical windows and network support. We also provide growth opportunities for agents to go from Tier 1 to Tier 2, Tier 2 to Lead, and Team Lead into management.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 

Job Snapshot

Location US-TX-Irving
Employment Type Full-Time
Pay Type Year
Pay Rate $15,000.00 - $17,000.00 /Year
Store Type Other, IT & Technical
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-TX-Irving
Brody Watkins
Snapshot
TEKsystems, Inc
Company:
US-TX-Irving
Location:
Full-Time
Employment Type:
Year
Pay Type:
$15,000.00 - $17,000.00 /Year
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, worldwide. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues

* 1-2 years of helpdesk / call center experience
* 1-2 years of experience working with 'help desk ticketing tools' i.e.HP Service Manager knowledge is preferred, but not necessary
* Ability to troubleshoot common Windows 7 related issues
o Only English is required for this role. Must be able to verbally navigate thru a Win 7 desktop/pc
Understanding of both wired and wireless networks
o Local and network printing configuration

Android / iOS troubleshooting
Active Directory
o Understanding domains
Microsoft
Office Suite 2003 - 2013 (Word, Excel, Outlook, PowerPoint, Access, Lync /Skype)
Project 2003 - 2013
Visio 2003 - 2013
Internet Explorer 9+
Basic understanding of the Microsoft Office Suite 2003-2013, O365
* How to create an enterprise outlook profile
* Troubleshooting and Creating rules
* How to create a PST
o Basic Microsoft Excel support
o Basic Microsoft Word support

Cisco VPN Client
Business objects
Adobe
Acrobat
Reader
Blackberry Desktop Manager
7Zip

Corporate Applications

We will support these applications on a limited initial support.
* PeopleSoft ( PeopleSoft HRMS / Payroll, PeopleSoft FIN /SCM)
* AutoCAD
* Primavera (Unifier, P6, OBIEE, etc.)
* SharePoint
* Citrix receiver
* Citrix Worx

Non-Technical Skills

Strong soft skills is a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization

This position is a contract position with the opportunity to get hired direct with TEKsystems Global Services.

We are a multi customer support center that provides various levels of support. Everything from more customer service orientated to highly technical windows and network support. We also provide growth opportunities for agents to go from Tier 1 to Tier 2, Tier 2 to Lead, and Team Lead into management.




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 
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