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UI/UX Consultant

(Confidential)

Job Description

Job Title: UI/UX Consultant
Location: Medley, FL
Job Type: Contract
Duration: Long Term
Summary:
  • The UX/UI Designer – Conversational uses UX design best practices, conceptual models, personas, trends, and internal documentation standards to create conversational designs (Voice, Chats, and upcoming voice technology trends) for company projects and initiatives.
  • The UX/UI Designer – Conversational analyzes business requirements, company services & products, production systems, other designs, and information from usability or focus group studies, to provide interaction flows, VUI design, wireframes, interactive prototypes, and detailed design specifications for all conversational channels.
  • Finally, the UX/UI Designer – Conversational plays a key role as the subject matter expert in conversational channels and performs a liaison function between the business requestors and technical resources, ensuring that business goals are translated into specific requirements that can be delivered given available technology and timelines.
Responsibilities:
  • Conversational User Interface and User Experience Design:
  • Design Voice User Interfaces (VUI) and User Experience (UX) solutions for the transactional processes and customer interactions with systems for all conversational processes.
  • Analyze multiple information sources and complex processes to understand needs and propose solutions. Information to analyze includes: business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user feedback (from interviews, feedback tools, direct observation, focus groups, or usability studies).
  • Develops high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice and or conversational interaction and design ideas.
  • Creates voice user interface (VUI) design and conversational process design documentation in collaboration with the Sr. UX Designer/ Architect, Product Owners, and IT Dev.
  • Creates guidelines, detailed requirements, and resources for third-party developers to assist in VUI design and prompt writing.
  • Uses voice user interface design best practices and guidelines along with a high level of analytical reasoning, creative problem solving, common sense, and acquired knowledge.
Implementation Support:
  • Guide and support cross functional teams during the implementation of company initiatives involving conversational channels. Cross functional teams include: IT, SQA, PMO, and business or product owners
  • Review proposed design and negotiate solutions based on revision feedback / scope change ideas.
  • Update design documentation as needed based on technical discoveries during implementation.
User Acceptance Testing (UAT):
  • The UX designer – Conversational is responsible for leading UAT efforts for the designed solution.
  • Deliver detailed use cases and scenarios along with the testing monitoring tools to be able to report on progress during testing efforts.
  • Create test plans.
  • Train / share knowledge with other team members that support testing efforts.
  • Manage team of assigned testers and own the responsibility for achieving test objectives within established UAT timeframes.
User training manuals and post implementation:
  • User training manuals:
  • Identify training needs for supporting call centers according to the designed products to be released.
  • Train / share knowledge and provide the Training Documentation team with a detailed outline of items to be included for call center training material.
  • Review and approve the final version of the training material.
Post Implementation:
  • Responsible for post implementation research and problem solving arising from production issues derived from the release.
  • Make sure that the central repository of production system flows is updated with new documentation that reflects the system changes or additions released.
Requirements:
  • BS in Industrial Engineering, Information Systems/Software Engineering/Telecommunications Engineering or Digital majors. Other Engineering disciplines may also be considered.
  • Master's Degree in all of the above disciplines may also be considered.
  • Master's Degree in general is a plus for the position.
  • Experience with User Experience, Product Design, User Interaction or Conversational channels is a plus.
  • Experience in Business/Systems analysis, documentation, and reengineering is a plus.
Essential Skills:
  • Ability to translate conceptual ideas into compelling customer experiences, flows, wireframes, and voice interaction design.
  • Creative design thinking, strong analytical and problem solving skills.
  • Proactive, Self-motivated with little or no supervision.
  • Passion for Innovation and conversational channels
  • Common sense to identify a problem and propose a solution that is operational and feasible.
  • Attention to detail is essential.
  • A high level of motivation and flexibility are critical.
  • Eagerness to learn and grow and desire to thrive in a fast-paced environment.
  • Passion for Innovation and conversational channels
  • A passion for building great user experiences, and for great design.
  • Ability to communicate ideas in a professional manner to a diverse audience and constructively integrate feedback.
  • Excellent English communication skills, both verbal and written, listening skills and non-verbal communication skills.
  • Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook, etc).

Job Requirements

Additional Preferred Skills (these are a plus):
  • Bilingual (English/Spanish).
  • SQL knowledge.
  • Experience with prototyping and design tools: Axure RP Pro, Microsoft Visio, etc.
  • Design principles and/or Human-Centered interaction experience.
  • Design experience in conversational systems.
List specific jobs that could prepare an individual for this job:
  • VUI Designer
  • User Experience / Product Designer
  • Business / Systems Analyst
  • User Interface/User Interaction Designer
  • Industrial / Process / System Engineer
Apply
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Job Snapshot

Location US-FL-Medley
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-FL-Medley
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title: UI/UX Consultant
Location: Medley, FL
Job Type: Contract
Duration: Long Term
Summary:
  • The UX/UI Designer – Conversational uses UX design best practices, conceptual models, personas, trends, and internal documentation standards to create conversational designs (Voice, Chats, and upcoming voice technology trends) for company projects and initiatives.
  • The UX/UI Designer – Conversational analyzes business requirements, company services & products, production systems, other designs, and information from usability or focus group studies, to provide interaction flows, VUI design, wireframes, interactive prototypes, and detailed design specifications for all conversational channels.
  • Finally, the UX/UI Designer – Conversational plays a key role as the subject matter expert in conversational channels and performs a liaison function between the business requestors and technical resources, ensuring that business goals are translated into specific requirements that can be delivered given available technology and timelines.
Responsibilities:
  • Conversational User Interface and User Experience Design:
  • Design Voice User Interfaces (VUI) and User Experience (UX) solutions for the transactional processes and customer interactions with systems for all conversational processes.
  • Analyze multiple information sources and complex processes to understand needs and propose solutions. Information to analyze includes: business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user feedback (from interviews, feedback tools, direct observation, focus groups, or usability studies).
  • Develops high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice and or conversational interaction and design ideas.
  • Creates voice user interface (VUI) design and conversational process design documentation in collaboration with the Sr. UX Designer/ Architect, Product Owners, and IT Dev.
  • Creates guidelines, detailed requirements, and resources for third-party developers to assist in VUI design and prompt writing.
  • Uses voice user interface design best practices and guidelines along with a high level of analytical reasoning, creative problem solving, common sense, and acquired knowledge.
Implementation Support:
  • Guide and support cross functional teams during the implementation of company initiatives involving conversational channels. Cross functional teams include: IT, SQA, PMO, and business or product owners
  • Review proposed design and negotiate solutions based on revision feedback / scope change ideas.
  • Update design documentation as needed based on technical discoveries during implementation.
User Acceptance Testing (UAT):
  • The UX designer – Conversational is responsible for leading UAT efforts for the designed solution.
  • Deliver detailed use cases and scenarios along with the testing monitoring tools to be able to report on progress during testing efforts.
  • Create test plans.
  • Train / share knowledge with other team members that support testing efforts.
  • Manage team of assigned testers and own the responsibility for achieving test objectives within established UAT timeframes.
User training manuals and post implementation:
  • User training manuals:
  • Identify training needs for supporting call centers according to the designed products to be released.
  • Train / share knowledge and provide the Training Documentation team with a detailed outline of items to be included for call center training material.
  • Review and approve the final version of the training material.
Post Implementation:
  • Responsible for post implementation research and problem solving arising from production issues derived from the release.
  • Make sure that the central repository of production system flows is updated with new documentation that reflects the system changes or additions released.
Requirements:
  • BS in Industrial Engineering, Information Systems/Software Engineering/Telecommunications Engineering or Digital majors. Other Engineering disciplines may also be considered.
  • Master's Degree in all of the above disciplines may also be considered.
  • Master's Degree in general is a plus for the position.
  • Experience with User Experience, Product Design, User Interaction or Conversational channels is a plus.
  • Experience in Business/Systems analysis, documentation, and reengineering is a plus.
Essential Skills:
  • Ability to translate conceptual ideas into compelling customer experiences, flows, wireframes, and voice interaction design.
  • Creative design thinking, strong analytical and problem solving skills.
  • Proactive, Self-motivated with little or no supervision.
  • Passion for Innovation and conversational channels
  • Common sense to identify a problem and propose a solution that is operational and feasible.
  • Attention to detail is essential.
  • A high level of motivation and flexibility are critical.
  • Eagerness to learn and grow and desire to thrive in a fast-paced environment.
  • Passion for Innovation and conversational channels
  • A passion for building great user experiences, and for great design.
  • Ability to communicate ideas in a professional manner to a diverse audience and constructively integrate feedback.
  • Excellent English communication skills, both verbal and written, listening skills and non-verbal communication skills.
  • Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook, etc).

Job Requirements

Additional Preferred Skills (these are a plus):
  • Bilingual (English/Spanish).
  • SQL knowledge.
  • Experience with prototyping and design tools: Axure RP Pro, Microsoft Visio, etc.
  • Design principles and/or Human-Centered interaction experience.
  • Design experience in conversational systems.
List specific jobs that could prepare an individual for this job:
  • VUI Designer
  • User Experience / Product Designer
  • Business / Systems Analyst
  • User Interface/User Interaction Designer
  • Industrial / Process / System Engineer
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