The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mvc2j772l4mbgfwgrjq

Unified Collaboration Engineer

Job Description

LyondellBasell (NYSE: LYB) is one of the world's largest plastics, chemical and refining companies and a member of the S&P 500. LyondellBasell (www.lyondellbasell.com) manufactures products at 55 sites in 17 countries. LyondellBasell products and technologies are used to make items that improve the quality of life for people around the world including; packaging, electronics, automotive parts, home furnishings, construction materials and biofuels.

Basic Function

This position is part of the Global Operations group reporting into the Global Unified Collaboration department. Incumbent will be responsible for installing, maintaining and supporting IT applications and systems in the Enterprise Unified Collaboration and Mobility departments. Goal is to ensure the smooth operation of applications and systems in order to provide maximum performance and availability for users.

Roles & Responsibilities

Responsible, under guidance of management, for executing established operational work processes and procedures to support and maintain information technology systems and infrastructure. This includes actively participating in scheduled maintenance activities to ensure systems and infrastructure reliability, utilizing best practices and other methodologies to improve work process performance and results. Consults with other experienced technologists to understand stakeholder impacts resulting from technology change. The purpose of this activity is to sustain an ever-evolving information technology landscape, to enable innovative business solutions and to prudently exploit technology for the best value at acceptable risk.

Min. Qualifications

This is a staff-level position requiring either a Bachelor's degree with 8 to 10 years' experience or a non-degreed professional with 10 to 12 years of relevant experience. This individual must demonstrate technical knowledge in the following technology disciplines:

  • Experience with design, deployment and ongoing support of the following voice components:
    • Cisco Unified IP Phones
    • Cisco Unified Communications Manager - multiple clusters
    • Cisco Unity Connection
  • Experience with design, deployment and ongoing support of the following video components:
    • Cisco TelePresence Expressway (C) Server and Video Expressway (E) Server
    • Cisco TelePresence Management Suite (TMS, TMSXE, TMSPE, and TMSAE)
    • Cisco TelePresence Server and Cisco Meeting Server (CMS)
    • Cisco TelePresence Conductor
    • Cisco Webex Video Mesh
    • Cisco TelePresence System Endpoints: DX70, DX80, MX200 G2, MX300 G2, MX700 G2, SX20, SX80, Webex Room Kit Mini, Webex Room Kit, Cisco Webex Room Kit Plus, and Webex Room Kit Pro.
      • Registration of endpoints to Cisco Unified Communications Manager
    • Cisco Webex Cloud and Hybrid Collaboration Solutions
  • Technical experience / overall knowledge of voice PRIs, PBXs, Call Centers, analog support, voice recording, attendant consoles
  • Configuring and support of Session Initiation Protocol (SIP)

Must demonstrate strong skills in the following areas:

  • Detail and systematic thinking

  • Written and oral communication

  • Technical organization and troubleshooting

  • Teamworking

  • Issue resolution and risk mitigation

  • Commitment to follow standards

  • Ability to update and maintain required change management documentation for all changes to the production environment

  • Ability to create documentation and provide knowledge transfer for new technology added to the production environment

  • 3rd tier problem resolution - ability to isolate problems and troubleshoot issues down to the hardware or carrier level

Preferred Qualifications

  • Bachelor's degree in Computer Science, Business, or Engineering
  • Experience with design, deployment and ongoing support of the following voice components:
    • Cisco UCS servers
    • Cisco Unified Contact Center Express
  • Experience with design, deployment and ongoing support of the following video components:
    • Cisco Digital Signage Technologies
      • Industry Weapon
      • Digital Media Players
    • VBrick REV Video Platform
      • Video Streaming using Multicast, Unicast, HLS
      • Video on Demand
      • TelePresence Content Server
  • Working knowledge of networking equipment, management tools, and network analyzers.
  • Technical awareness of Service Provider networks and offerings, competitive equipment knowledge.
  • Some familiarity with configuring Cisco UCS servers, Cisco Voice Gateways, LAN infrastructure devices, and familiarity with best practice VoIP implementation methods

The following skills and experience are a plus:

  • Monitoring tools such as Microsoft SCOM and Solarwinds Orion
  • Experience with CUCM SME
  • Speak secondary language

Competencies

Builds effective teams:

Collaborates:

Cultivates innovation:

Customer focus:

Demonstrates courage:

Drives results:

Ensures accountability:

Instills trust and exemplifies integrity:

Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.


Nearest Major Market: Houston



Job Requirements

 

Job Snapshot

Location US-TX-Houston
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, Other
Apply

Company Overview

LyondellBasell

Contact Information

US-TX-Houston
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
LyondellBasell
Company:
US-TX-Houston
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, Other
Store Type:

Job Description

LyondellBasell (NYSE: LYB) is one of the world's largest plastics, chemical and refining companies and a member of the S&P 500. LyondellBasell (www.lyondellbasell.com) manufactures products at 55 sites in 17 countries. LyondellBasell products and technologies are used to make items that improve the quality of life for people around the world including; packaging, electronics, automotive parts, home furnishings, construction materials and biofuels.

Basic Function

This position is part of the Global Operations group reporting into the Global Unified Collaboration department. Incumbent will be responsible for installing, maintaining and supporting IT applications and systems in the Enterprise Unified Collaboration and Mobility departments. Goal is to ensure the smooth operation of applications and systems in order to provide maximum performance and availability for users.

Roles & Responsibilities

Responsible, under guidance of management, for executing established operational work processes and procedures to support and maintain information technology systems and infrastructure. This includes actively participating in scheduled maintenance activities to ensure systems and infrastructure reliability, utilizing best practices and other methodologies to improve work process performance and results. Consults with other experienced technologists to understand stakeholder impacts resulting from technology change. The purpose of this activity is to sustain an ever-evolving information technology landscape, to enable innovative business solutions and to prudently exploit technology for the best value at acceptable risk.

Min. Qualifications

This is a staff-level position requiring either a Bachelor's degree with 8 to 10 years' experience or a non-degreed professional with 10 to 12 years of relevant experience. This individual must demonstrate technical knowledge in the following technology disciplines:

  • Experience with design, deployment and ongoing support of the following voice components:
    • Cisco Unified IP Phones
    • Cisco Unified Communications Manager - multiple clusters
    • Cisco Unity Connection
  • Experience with design, deployment and ongoing support of the following video components:
    • Cisco TelePresence Expressway (C) Server and Video Expressway (E) Server
    • Cisco TelePresence Management Suite (TMS, TMSXE, TMSPE, and TMSAE)
    • Cisco TelePresence Server and Cisco Meeting Server (CMS)
    • Cisco TelePresence Conductor
    • Cisco Webex Video Mesh
    • Cisco TelePresence System Endpoints: DX70, DX80, MX200 G2, MX300 G2, MX700 G2, SX20, SX80, Webex Room Kit Mini, Webex Room Kit, Cisco Webex Room Kit Plus, and Webex Room Kit Pro.
      • Registration of endpoints to Cisco Unified Communications Manager
    • Cisco Webex Cloud and Hybrid Collaboration Solutions
  • Technical experience / overall knowledge of voice PRIs, PBXs, Call Centers, analog support, voice recording, attendant consoles
  • Configuring and support of Session Initiation Protocol (SIP)

Must demonstrate strong skills in the following areas:

  • Detail and systematic thinking

  • Written and oral communication

  • Technical organization and troubleshooting

  • Teamworking

  • Issue resolution and risk mitigation

  • Commitment to follow standards

  • Ability to update and maintain required change management documentation for all changes to the production environment

  • Ability to create documentation and provide knowledge transfer for new technology added to the production environment

  • 3rd tier problem resolution - ability to isolate problems and troubleshoot issues down to the hardware or carrier level

Preferred Qualifications

  • Bachelor's degree in Computer Science, Business, or Engineering
  • Experience with design, deployment and ongoing support of the following voice components:
    • Cisco UCS servers
    • Cisco Unified Contact Center Express
  • Experience with design, deployment and ongoing support of the following video components:
    • Cisco Digital Signage Technologies
      • Industry Weapon
      • Digital Media Players
    • VBrick REV Video Platform
      • Video Streaming using Multicast, Unicast, HLS
      • Video on Demand
      • TelePresence Content Server
  • Working knowledge of networking equipment, management tools, and network analyzers.
  • Technical awareness of Service Provider networks and offerings, competitive equipment knowledge.
  • Some familiarity with configuring Cisco UCS servers, Cisco Voice Gateways, LAN infrastructure devices, and familiarity with best practice VoIP implementation methods

The following skills and experience are a plus:

  • Monitoring tools such as Microsoft SCOM and Solarwinds Orion
  • Experience with CUCM SME
  • Speak secondary language

Competencies

Builds effective teams:

Collaborates:

Cultivates innovation:

Customer focus:

Demonstrates courage:

Drives results:

Ensures accountability:

Instills trust and exemplifies integrity:

Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.


Nearest Major Market: Houston



Job Requirements

 
Mr352d6b5phpv8t7b6v
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Unified Collaboration Engineer Apply now