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Unified Communications Engineer

(Confidential)

Job Description

One of our top clients has an immediate need for a Unified Communications Engineer with the ability to work remotely. 


Key Areas of Responsibility
Perform client consulting in Cisco based Unified Communications
Design plan, and implement solutions using the latest technology
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Understand and Deliver Managed Services offerings as outlined in our clients Service Descriptions and Service Catalog
Understand and follow the processes and procedures defined in our clients Standard Operating Procedures manual (SOP).
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.



 

 

Job Requirements

Minimum Qualifications
Minimum of 3 year engineering experience
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.

Other Required Qualifications
In depth experience with Cisco Unified Communications (UCM, CME, CUC, CUE, CCE, CCX, MRA, Expressways, B2B Video, TPX and Video Endpoints, Firewalls, Cisco LAN Switches, Routers and Voice Gateways, CUBE, etc)
Detailed knowledge and understanding of SIP Protocol
Experience with call flow analysis
Experience in Cisco PBX and/or Call Center systems engineering experience
Previous experience developing and delivering complex technical presentations
Effective verbal and written communication skills
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.

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Job Snapshot

Location US-WI-Madison
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-WI-Madison
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

One of our top clients has an immediate need for a Unified Communications Engineer with the ability to work remotely. 


Key Areas of Responsibility
Perform client consulting in Cisco based Unified Communications
Design plan, and implement solutions using the latest technology
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Understand and Deliver Managed Services offerings as outlined in our clients Service Descriptions and Service Catalog
Understand and follow the processes and procedures defined in our clients Standard Operating Procedures manual (SOP).
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.



 

 

Job Requirements

Minimum Qualifications
Minimum of 3 year engineering experience
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.

Other Required Qualifications
In depth experience with Cisco Unified Communications (UCM, CME, CUC, CUE, CCE, CCX, MRA, Expressways, B2B Video, TPX and Video Endpoints, Firewalls, Cisco LAN Switches, Routers and Voice Gateways, CUBE, etc)
Detailed knowledge and understanding of SIP Protocol
Experience with call flow analysis
Experience in Cisco PBX and/or Call Center systems engineering experience
Previous experience developing and delivering complex technical presentations
Effective verbal and written communication skills
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.

Unified Communications Engineer Apply now