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Technical Support Associate

nTech Solutions, Inc.

Job Description

Duration: Direct Hire

Location: Downtown Buffalo, NY 14202

Pay Rate: Targeting $16-19 per hour plus benefits, based on education & experience

Interview Process

•        Round 1 – Phone

•        Round 2 – In-Person to hire

 

Position / Company Overview

•        The company has carved out a niche in offering specialized medical billing and transportation software needs to its clients and has thrived exponentially in doing so, one of the fastest growing in the greater Buffalo/Rochester area.

•        Looking for someone that can work with a customer/client, has the technical acumen to learn systems quickly, and is looking to move into a Technical Support for the near future for their career.

 

Schedule / Hours

•        Customer support hours for are Monday-Friday, 7am-8pm.

•        The selected resource will be assigned a shift, 40 hours per week, within that time frame. This schedule will be fixed, and barring coverage/emergencies, they will stick to this dedicated shift.

•        OT is not expected.

 

Scope of Need

•        Customer satisfaction is our number one priority. Join the Customer Support Team and provide great support for intelligent products.

•        These resources would be the fourth and fifth representatives to join their existing team. The team size will be six, plus a manager overseeing operations.

 

Responsibilities

•        Support customers via inbound telephone calls, e-mails and chat sessions

•        Learn our products and processes to provide exceptional customer service

•        Document each customer contact in our support ticketing system

•        Research and thoroughly document customer issues for escalation when necessary

•        Help create knowledge base articles for common questions and issues

 

Job Requirements

Required Skills

•        Minimum High School Diploma – preference for a Two or Four-Year Degree but that is not required

•        Desire to work in a customer support role involving technical support

•        Demonstrated experience interacting with clients; experience in a role providing support over the phone.

o   Internship experience will be accepted for a recent graduate

•        Passion for quality customer service with solid technical skills & acumen

•        Strong problem-solving skills along with excellent attention-to-detail

•        Excellent communication skills

•        Some experience with MS Office products such as Excel, Word, Outlook, etc.

*Please Note: All candidates will be asked prior to being submitted over to complete a brief, online personality assessment.


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

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Job Snapshot

Location US-NY-Buffalo
Employment Type Full-Time
Pay Type Hour
Pay Rate $16.00 - $19.00 /Hour
Store Type IT & Technical, Other

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Terms & Conditions
Snapshot
nTech Solutions, Inc.
Company:
US-NY-Buffalo
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$16.00 - $19.00 /Hour
Pay Rate:
IT & Technical, Other
Store Type:

Job Description

Duration: Direct Hire

Location: Downtown Buffalo, NY 14202

Pay Rate: Targeting $16-19 per hour plus benefits, based on education & experience

Interview Process

•        Round 1 – Phone

•        Round 2 – In-Person to hire

 

Position / Company Overview

•        The company has carved out a niche in offering specialized medical billing and transportation software needs to its clients and has thrived exponentially in doing so, one of the fastest growing in the greater Buffalo/Rochester area.

•        Looking for someone that can work with a customer/client, has the technical acumen to learn systems quickly, and is looking to move into a Technical Support for the near future for their career.

 

Schedule / Hours

•        Customer support hours for are Monday-Friday, 7am-8pm.

•        The selected resource will be assigned a shift, 40 hours per week, within that time frame. This schedule will be fixed, and barring coverage/emergencies, they will stick to this dedicated shift.

•        OT is not expected.

 

Scope of Need

•        Customer satisfaction is our number one priority. Join the Customer Support Team and provide great support for intelligent products.

•        These resources would be the fourth and fifth representatives to join their existing team. The team size will be six, plus a manager overseeing operations.

 

Responsibilities

•        Support customers via inbound telephone calls, e-mails and chat sessions

•        Learn our products and processes to provide exceptional customer service

•        Document each customer contact in our support ticketing system

•        Research and thoroughly document customer issues for escalation when necessary

•        Help create knowledge base articles for common questions and issues

 

Job Requirements

Required Skills

•        Minimum High School Diploma – preference for a Two or Four-Year Degree but that is not required

•        Desire to work in a customer support role involving technical support

•        Demonstrated experience interacting with clients; experience in a role providing support over the phone.

o   Internship experience will be accepted for a recent graduate

•        Passion for quality customer service with solid technical skills & acumen

•        Strong problem-solving skills along with excellent attention-to-detail

•        Excellent communication skills

•        Some experience with MS Office products such as Excel, Word, Outlook, etc.

*Please Note: All candidates will be asked prior to being submitted over to complete a brief, online personality assessment.


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

Technical Support Associate Apply now