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VMware Support Technician

Job Description

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting.

Job Responsibilities

* Implements medium to high risk changes on production systems.
* Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
* Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
* Deploys standard repeatable build outs of medium complexity.
* Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
* Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
* Analyzes system performance indicators and recommends improvement actions.
* Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
* Assists with creating and reviewing technical system recovery plans.
* Reviews the problem management register and identifies and implements actions.
* Installs and maintains third-party tools.
* Makes proactive suggestions for service improvements.
* Coaches less experienced staff in the supported products and best practice for production support.

Minimum Qualifications

Associate's Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
2-5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

* Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.
* Applies standard methodology, techniques, procedures and criteria.
* Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
* Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
* Exceptional customer service skills.
* Experience preferred with Citrix, SAN storage systems, VMware (vCenter).

  • Knowledge and experience with VMware Validated Designs and processes;
  • Knowledge and experience with vRealize Automation and vRealize Orchestrator to support automated VM deployments;
  • Knowledge and experience with supporting HP hardware and interfaces such as iLOs, Onboard Administrators and Virtual Connects;

#CJpost

Job Requirements

Virtualization, VMware, vCenter, vShield, technician, technical support, IT Support,

Job Snapshot

Location US-TX-San Antonio, TX
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, Other, IT & Technical
Other Compensation: PTO, 401k, health insurance, education assistance, +
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Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-TX-San Antonio, TX
ASM Research
910-344-9877
Snapshot
ASM Research
Company:
US-TX-San Antonio, TX
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, Other, IT & Technical
Store Type:

Job Description

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting.

Job Responsibilities

* Implements medium to high risk changes on production systems.
* Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
* Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
* Deploys standard repeatable build outs of medium complexity.
* Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
* Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
* Analyzes system performance indicators and recommends improvement actions.
* Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
* Assists with creating and reviewing technical system recovery plans.
* Reviews the problem management register and identifies and implements actions.
* Installs and maintains third-party tools.
* Makes proactive suggestions for service improvements.
* Coaches less experienced staff in the supported products and best practice for production support.

Minimum Qualifications

Associate's Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
2-5 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

* Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.
* Applies standard methodology, techniques, procedures and criteria.
* Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
* Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
* Exceptional customer service skills.
* Experience preferred with Citrix, SAN storage systems, VMware (vCenter).

  • Knowledge and experience with VMware Validated Designs and processes;
  • Knowledge and experience with vRealize Automation and vRealize Orchestrator to support automated VM deployments;
  • Knowledge and experience with supporting HP hardware and interfaces such as iLOs, Onboard Administrators and Virtual Connects;

#CJpost

Job Requirements

Virtualization, VMware, vCenter, vShield, technician, technical support, IT Support,
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VMware Support Technician Apply now