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Voice System Analyst

Job Description

Our client is in search of a talented voice systems analyst with at least 5 year's experience to perform a migration from VCC telephony platform to Omni Channel telephony platform.

The ideal candidate should have a background in call centers and specifically coordinating large move/add/change activities.

  • Gathering requirements, ensuring our team and the admin team have the correct information to successfully execute - essentially a resource to operate as a go between with Release Train Engineer and their team.
  • Working with the adjunct teams supporting the Omni migration (Call Recording, Analytics, Workforce Management).
  • Helping to set up and troubleshoot users on various platforms.
  • Troubleshooting skills, scripting skills, database skills.
  • Must have specific experience with one or more of the following: Qfiniti, Nice Engage, Nexidia, Nice IEX, Nice NPM, Verint KC.

This will be a 6 month contract

All work must be performed on-site, no remote work is available

The interview process will include a phone interview and either a face to face interview or virtual meeting.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 

Job Snapshot

Location US-MN-Minneapolis
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-MN-Minneapolis
Keith Werk
Snapshot
TEKsystems, Inc
Company:
US-MN-Minneapolis
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical
Store Type:

Job Description

Our client is in search of a talented voice systems analyst with at least 5 year's experience to perform a migration from VCC telephony platform to Omni Channel telephony platform.

The ideal candidate should have a background in call centers and specifically coordinating large move/add/change activities.

  • Gathering requirements, ensuring our team and the admin team have the correct information to successfully execute - essentially a resource to operate as a go between with Release Train Engineer and their team.
  • Working with the adjunct teams supporting the Omni migration (Call Recording, Analytics, Workforce Management).
  • Helping to set up and troubleshoot users on various platforms.
  • Troubleshooting skills, scripting skills, database skills.
  • Must have specific experience with one or more of the following: Qfiniti, Nice Engage, Nexidia, Nice IEX, Nice NPM, Verint KC.

This will be a 6 month contract

All work must be performed on-site, no remote work is available

The interview process will include a phone interview and either a face to face interview or virtual meeting.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 
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Voice System Analyst Apply now