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Windows 10 Support Technician (Mechanicsburg, PA)

Job Description

IT Support Technician (Windows 10)

Mechanicsburg, PA

Contract to Hire




As an IT Support Technician, you will provide a single point of contact for end-users to receive support and maintenance for their Windows 10 devices. Our health insurance client is undergoing an enterprise migration from Windows 7 to Windows 10, encompassing over 15,000 end users. You will be responsible for working closely with the end users, project manager and other support technicians to ensure the migration is accomplished and post-upgrade support is provided.



Job Description

  • Responsible for providing phone and desk side support for Windows 10 devices, including troubleshooting and resolving issues, developing procedures, and documentation.
  • Handle complex, non-routine and escalated systems administration tickets and tasks
  • Develop and maintain operational processes and procedures
  • Assist other IT areas supporting issues on infrastructure devices
  • Troubleshoot and repair hardware and software issues according to documented procedures
  • Ensure accurate asset management and tracking
  • Strong support in Microsoft Office products (Word, Excel, PowerPoint, Access, etc.)
  • Ability to move equipment and files weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment
  • Experience with support and understanding of Office 365
  • Strong customer service and communication skills
  • Self-motivated with the ability to work quickly and independent with minimal supervision
  • Work well in a team environment




Minimum Requirements

  • Professional experience supporting Windows 10 PCs
  • Minimum of 1 year prior work experience in a high-pace desktop support setting
  • Experience with Remote Desktop Protocol (RDP)
  • A+ or other IT certifications are preferred, but not required
  • Exposure to SCCM

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 

Job Snapshot

Location US-PA-Mechanicsburg
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type Health Care
Apply

Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-PA-Mechanicsburg
Tyler Embree
904-301-4526
Snapshot
Brooksource
Company:
US-PA-Mechanicsburg
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

IT Support Technician (Windows 10)

Mechanicsburg, PA

Contract to Hire




As an IT Support Technician, you will provide a single point of contact for end-users to receive support and maintenance for their Windows 10 devices. Our health insurance client is undergoing an enterprise migration from Windows 7 to Windows 10, encompassing over 15,000 end users. You will be responsible for working closely with the end users, project manager and other support technicians to ensure the migration is accomplished and post-upgrade support is provided.



Job Description

  • Responsible for providing phone and desk side support for Windows 10 devices, including troubleshooting and resolving issues, developing procedures, and documentation.
  • Handle complex, non-routine and escalated systems administration tickets and tasks
  • Develop and maintain operational processes and procedures
  • Assist other IT areas supporting issues on infrastructure devices
  • Troubleshoot and repair hardware and software issues according to documented procedures
  • Ensure accurate asset management and tracking
  • Strong support in Microsoft Office products (Word, Excel, PowerPoint, Access, etc.)
  • Ability to move equipment and files weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment
  • Experience with support and understanding of Office 365
  • Strong customer service and communication skills
  • Self-motivated with the ability to work quickly and independent with minimal supervision
  • Work well in a team environment




Minimum Requirements

  • Professional experience supporting Windows 10 PCs
  • Minimum of 1 year prior work experience in a high-pace desktop support setting
  • Experience with Remote Desktop Protocol (RDP)
  • A+ or other IT certifications are preferred, but not required
  • Exposure to SCCM

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 
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Windows 10 Support Technician (Mechanicsburg, PA) Apply now