For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Ankit | 630 847 1017 and Arjun (630) 847 7717
Wireless Engineer (Customer Consultant)
Location: Deerfield, IL or Remote
Travel: 10-30% domestic travel
Duration: 2 months
Being fully vaccinated is a requirement for this position. Religious and Medical exemptions to be reviewed for accommodations
Are you the type of person that stays engaged with a difficult problem and won't give up until finding a solution? Do you enjoy the challenges and personal growth that results from working in an always evolving environment? Do you have a passion for attacking challenges so you can come to the rescue of end users? Are you able to discern within integrated distributed systems and IT solutions to pinpoint problem areas? If so, we are looking for you! You will be working for a Fortune 500 company with the benefits and opportunities that working for a large company affords, but with the flexibility and job variety of a smaller company having the best of both worlds.
You will be a key member of Client's service team providing advanced IT technical expertise in support of wired and wireless connectivity of medical devices within large scale hospital infrastructures. Your duties will range from providing networking and product guidance to Client colleagues, to working independently or with customer IT resources troubleshooting end-to-end product connectivity issues, including those impacting data flow to the customer's EMR vendor. You must possess the interpersonal skills to work effectively with cross-functional teams consisting of internal/external, clinical, and technical resources.
The Essential Roles and Responsibilities of the role are:
Provide high level technical support and perform root cause analysis for problems experienced within area of functional responsibility and to find a permanent fix or workaround for recurring incidents.
Support advanced and diverse technical solutions that address complex business requirements.
Provide product knowledge and expertise on the technical components of devices, interconnectivity, gateways, as it relates to their integration with a customer environment.
Identify and implement service improvements in areas such as technical issue tracking, escalation, and resolution within the functional team.
Manages and owns customer incidents and problems effectively and proactively communicates progression toward resolution to key internal and external stakeholders.
Remain up to date on new and emerging technologies within area of technical expertise and serve as a resource to other Client employees.
Minimum five years of networking support experience in a hospital or healthcare environment
Current CCNA certification or 5 years of experience as a senior network engineer and 5 years of wireless troubleshooting experience
Ability to troubleshoot Wi-Fi and security infrastructure
Advanced knowledge of 802.11x protocols
Extensive experience with Cisco or Aruba wireless networks
Comprehensive understanding of network and routing protocols such as: TCP/IP, OSPF, and EIGRP
In-depth understanding and working knowledge of networking systems such as: LAN, firewalls, load balancers, routers, DNS
Working knowledge and administration of Linux and Windows Operating Systems
Ability to analyze and evaluate network ensuring network optimization
Ability to communicate technical information to other technical team members
Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)
Knowledge of Cyber Security, regulations, and standards related to the management of protected health information (PHI)
Excellent written and oral communication skills
Ability to work effectively in a cross functional team environment
Ability to work independently, under minimal direct supervision
Strong analytical, communication, interpersonal and organizational skills
Creativity in addressing technical challenges
Technical depth or breadth in one or more systems environments and strategic technologies.
Ability to travel 10-30% domestically
Proficiency with IHE profiles, HL7, and FHIR standards
Experience working with Electronic Medical Record (EMR) applications and/or clinical data sets
Prior experience with medical device/EMR interoperability
CCNP, CompTIA Security , Network , or equivalent
Bachelor's Degree in an IT-related discipline (preferred)
10 years of networking support experience with a minimum of 5 years providing wireless networking support
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.