Work from Home Technical Support Representative
Start Date: 3/30/2020
Pay Rate: $15-17/hr (based on experience and knowledge)
Worksite Location: Work from home - will be required to pick up equipment on 3/30 from Denver office
Hours: Hours of operation are Monday-Sunday 8:00am-10:00pm
Position will be 40/hrs per week within this range.
Our client is looking for Tier 1-3 support members to service their Microsoft Office 365 group. Our contractors will be working remotely, but will handle around 3-8 Cases per day.
Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
- Provide operational support and implement Office 365 and its related technologies including but not limited to, Exchange Online, Skype for Business (SfB) Online/ Teams, Active Directory Synchronization, SharePoint, OneDrive for Business and Azure AD
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.