1) 1-3 years of proven Help Desk experience within a Windows 10 environment troubleshooting via ServiceNow (open to other ITSM tool experience); ServiceNow preferred 2.) 1-3 years of troubleshooting tickets over phone, email or chat. Main tickets are the

1) 1-3 years of proven Help Desk experience within a Windows 10 environment troubleshooting via ServiceNow (open to other ITSM tool experience); ServiceNow preferred 2.) 1-3 years of troubleshooting tickets over phone, email or chat. Main tickets are the

* Provide day-to-day operational service and support * Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. * Provide timely feedback to external and internal customers via phone, e-mail, or o

* Provide day-to-day operational service and support * Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. * Provide timely feedback to external and internal customers via phone, e-mail, or o